Helping people get from A to B
CLIENT: Undisclosed
DATE: Summer 2019
To improve the lives of people who can feel isolated, this service design project involved getting to know higher risk groups:
- Those aged 65+
- Adults with learning disabilities
- People with mental health conditions
Scenario-setting for a role play.
TECHNIQUES USED
Some of the techniques used to design services and digital tools for these groups are only briefly summarised here for data protection reasons.
Please get in touch if you wish to know more.
ETHNOGRAPHY
RESEARCH
Shadowing a partially sighted person and a support worker helped to empathise with the challenges faced when travelling.
FIELD TESTS
RESEARCH
Testing out a low fidelity idea with a relatively independent elderly person whilst travelling.
RESEARCH
One-on-one and group interviews surfaced insights about daily lives and challenges.
PAPER PROTOTYPING
LOW FIDELITY PROTOTYPES
To convey ideas in research sessions like co-design, without investing too much time, we used paper prototypes.
RESEARCH WALL
SYNTHESIS
Insights from research could be mapped, tracked and frameworks created for all to see on the research wall.
WORKSHOP STIMULI
Some ideas are too complex to prototype quickly. Storyboards help to get valuable insights from research participants.
CO-DESIGN
WORKSHOPPING
In order to refine concepts, we gave workshop participants the opportunity to co-design with us.
USABILITY TESTING
HIGH FIDELITY PROTOTYPES
Some concepts require fairly high levels of detail to test thoroughly. Interactive prototypes helped us to glean insights from adults with learning difficulties.
